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HELP CENTER

How can we help?

Frequently Asked Questions (FAQ)

How can I buy a KT-Express ticket?

You can purchase tickets for any of our routes directly through our website or by contacting our customer service team for assistance.

We accept payments via the Culqi payment gateway, which supports all major credit cards, digital wallets, and PayPal for your convenience.

You can modify or cancel your reservation by logging into your account and accessing the “My Reservations” section. For detailed information, please review our modification and cancellation policies or contact our customer service team for support.

Yes, on the Chivay to Puno or Puno to Chivay routes, a tourist ticket (BTC) is required. The costs are:

  • International tourists: S/. 70.00
  • South American tourists: S/. 40.00
  • National tourists: S/. 20.00

No, our services do not include accommodation on any of our routes.

Please head to the following designated locations for pick-up and drop-off:

  • Arequipa: Calle La Merced 202, Cercado Arequipa, Edificio Sudamérica
  • Chivay: Plaza de Armas
  • Puno: Plaza de Armas

Contact Us

If you can’t find the answer you’re looking for, feel free to reach out to our team:

Email: info@kt-express.com
Phone: +51 958797437

Kantatiry Express offers safe and reliable tourist transportation connecting Arequipa, Puno, Cusco, and Ollantaytambo, ensuring comfort and quality on every journey.

Visit Us

  • Arequipa: Calle La Merced 202 of 505
  • Ollantaytambo : Calle Quinta Cruz Esq S/N
  • +51958797437
  • contact@kantatiry.com

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Ollantaytambo to Cusco

Service Includes:

  • Transportation and guidance throughout the trip.

Not Included:

  • Tourist Ticket for entry to the Colca Valley (BTC) and the visit to Cruz del Cóndor.

Ticket Prices (BTC):

  • International tourists: S/. 70.00
  • South American tourists: S/. 40.00
  • National tourists: S/. 20.00

Itinerary:

6:00 – 6:30 hrs:

  • Pickup at your specified location or hotel in the city center of Puno.

7:00 hrs:

  • Departure en route to the town of Chivay.
  • Stops along the way include:
    • Lagunillas
    • Patahuasi
    • Mirador de Patapampa

12:15 – 13:00 hrs:

  • Arrival at Chivay, where we will reach the terminal in the Plaza de Armas.

Cursco to Ollantaytambo

Service Includes:

  • Transportation and guidance throughout the trip.

Not Included:

  • Tourist Ticket for entry to the Colca Valley (BTC) and the visit to Cruz del Cóndor.

Ticket Prices (BTC):

  • International tourists: S/. 70.00
  • South American tourists: S/. 40.00
  • National tourists: S/. 20.00

Itinerary:

6:00 – 6:30 hrs:

  • Pickup at your specified location or hotel in the city center of Puno.

7:00 hrs:

  • Departure en route to the town of Chivay.
  • Stops along the way include:
    • Lagunillas
    • Patahuasi
    • Mirador de Patapampa

12:15 – 13:00 hrs:

  • Arrival at Chivay, where we will reach the terminal in the Plaza de Armas.

Chivay to Puno

Service Includes:

  • Transportation and guidance throughout the trip.

Not Included:

  • Tourist Ticket for entry to the Colca Valley (BTC) and the visit to Cruz del Cóndor.

Ticket Prices (BTC):

  • International tourists: S/. 70.00
  • South American tourists: S/. 40.00
  • National tourists: S/. 20.00

Itinerary:

6:00 – 6:30 hrs:

  • Pickup at your specified location or hotel in the city center of Puno.

7:00 hrs:

  • Departure en route to the town of Chivay.
  • Stops along the way include:
    • Lagunillas
    • Patahuasi
    • Mirador de Patapampa

12:15 – 13:00 hrs:

  • Arrival at Chivay, where we will reach the terminal in the Plaza de Armas.

Puno to Chivay

Service Includes:

  • Transportation and guidance throughout the trip.

Not Included:

  • Tourist Ticket for entry to the Colca Valley (BTC) and the visit to Cruz del Cóndor.

Ticket Prices (BTC):

  • International tourists: S/. 70.00
  • South American tourists: S/. 40.00
  • National tourists: S/. 20.00

Itinerary:

6:00 – 6:30 hrs:

  • Pickup at your specified location or hotel in the city center of Puno.

7:00 hrs:

  • Departure en route to the town of Chivay.
  • Stops along the way include:
    • Lagunillas
    • Patahuasi
    • Mirador de Patapampa

12:15 – 13:00 hrs:

  • Arrival at Chivay, where we will reach the terminal in the Plaza de Armas.

Arequipa, Chivay to Puno

Our service: includes a guide from Arequipa and Chivay.
Does not include: Entrance to the Colca Canyon (BTC), guide from Chivay to Puno, night of lodging in Chivay.

Itinerary: Pick up from the location indicated in your reservation or from hotels located in the historic center of the city of Arequipa between 7:00 a.m. and 8:00 a.m.

  • Brief scheduled stops: Pampa Cañahuas, Patahuasi, Patapampa.
  • Arrival in Chivay between 1:30 p.m. and 2:00 p.m.
  • Transfer to the corresponding hotels located in the town of Chivay.

Second Day:

  • Pick up from hotels in the town of Chivay between 6:00 a.m. and 7:00 a.m.
  • Transfers heading to the Cruz del Cóndor (free time approximately 30 minutes).
  • Return to the town of Chivay.
  • At 1:00 p.m., departure from the plaza of Chivay heading to Puno.
  • Arrival in the city of Puno between 7:00 p.m. and 8:00 p.m.
  • Transfer to your corresponding hotel in the center of the city of Puno.